“Moti Group” is a colloquial term used to describe and refer to a group of companies and is not an incorporated entity.

Privacy Policy

This privacy policy is designed to inform users of our website (“users” or “you”) as well as users of our services of the fact that certain information will be processed by us. Our processing of your information is done in accordance with the Protection of Personal Information Act 4 of 2013, as amended or replaced from time to time.

It is the duty of users of our website to ensure that they are aware of this privacy policy and its contents and that they agree therewith.

This policy must be read in conjunction with the terms and conditions of use of our website.

This policy applies to all users of the website as well as all people who use our services.

By making use of this website, you agree to the contents of this policy as well as any other policies, terms and conditions associated with this website.


This policy applies to the processing of personal information by all employees, associates, affiliates or other persons authorized by the proprietor, and is binding on all such persons. All users of this website are deemed to be familiar with, and to have accepted, the contents of this privacy policy. If you do not accept the contents hereof, you must not make use of this website.


We may collect different forms of information about you, depending on the purpose of the collection of that information. Such information will sometimes be able to identify you, while other information will not. The following information might be collected from you:

  1. Information provided by you. This information will be your personal details such as your name, phone number, address, email address, credit card information and other details. This information will be expressly provided by you, whether by filling out a form or submitting an order;

  2. Information from other sources. This information will be provided by other sources, such as other businesses, contractors or other third parties. This might include updated details regarding delivery or addresses and purchase history;

  3. Information from this website. This information will be provided to us in the form of “cookies” or other digital tracking information which you would have accepted upon accessing the website. This information may contain information that could be used to identify you as well as information that may not be able to be used to identify you. The type of information collected would be your IP address, browser type and language, access times, contents of undeleted cookies previously accepted from us and referring website addresses. Your browser may automatically accept these, but you are able to disable these. If disabled, some or all of the functions of our website may not function correctly or be accessible to you; and

  4. Information collected by third parties. We may allow third parties to display advertisements on our website. These companies may use tracking technology, such as cookies, to collect information about users who view or interact with their advertisements. We do not provide these parties with your information, but they may use information that they collect to use targeted advertising strategies.


The use of your information is purely for the purpose for which it was collected. For instance, where we collect information using cookies on our website, this information is used purely to personalize and improve your experience on our website. This information will not be used for any other purposes.

You are also entitled to request that we amend/delete/destroy your information. In this case, however, you may not be able to use the service/facility after such deletion/destruction.

Where any links are provided to third party websites, or third parties in general, you need to ensure that you are acquainted with the terms and conditions and privacy policies which apply to the use of those websites or third parties. We do not have control over information provided to third parties once you leave our website.

The protection of your personal information is important to us. The information that you provide to us will be subject to safeguards that we have in place to prevent its integrity being compromised. We can never guarantee that such compromises cannot and will not take place. In that event, we will inform you of any compromises of which we become aware.

By using our website, you consent to providing us with information necessary for those purposes. You also consent to our sharing of this information with other parties if this is required for the purposes for which you supplied the information to us.

You do have the right to object or refuse to provide consent to the processing of your personal information.

If you object or refuse to consent to providing us with information, you may not be able to access our website or make use of our services wholly or in part. If you so object, you must immediately discontinue use of this website.


The Protection of Personal Information Act sets out eight conditions which apply to the lawful processing of information. We are committed to ensuring that each and every one of these conditions is met when it comes to your information.

For your information, the conditions are as follows:

  1. Accountability
  2. Processing limitation
  3. Purpose specification
  4. Further processing limitation
  5. Information quality
  6. Openness
  7. Security safeguards
  8. Data subject participation


We, as an institution, are committed to ensuring that we are accountable to you for your information as well as the preservation of the integrity
of that information.


We collect information in a reasonable manner, which is lawful. We also strive to collect only as much information as is strictly needed to achieve the purpose for which the collection is made. We will always ask for your consent when you provide us with any information or when we intend to collect your information from any person.

We will collect your information directly from you, but we may collect information from other sources, in which case, we will obtain your consent that we may do so.


We collect only the information that is necessary for us to perform the services for which you have engaged us. We will always inform you of the purpose for which the information is being collected.

We will keep records only for as long as is necessary for the purpose for which you provide us with that information or as long as we are required to by statute thereafter. We will also only retain information until such time as you request its destruction or deletion. You must bear in mind that should you request destruction or deletion, that we may not be able to provide you with the requested services after such destruction or deletion.


After collection, we will only process your information further for the purpose for which it was collected. We will not use or process your information for any other purposes, unless you have consented for us to do so.


We also strive to ensure that the information that we have is accurate and up to date. You also bear the responsibility to ensure that our records are accurate and reflect the truth. In order to do this, you are entitled to request confirmation of the information that we have about you and to request that we change/amend/update/destroy or delete that information.


We will always inform you, upon request, what information we hold about you.


We have technical and organizational safeguards in place in order to protect the integrity of your personal information. We can never guarantee that your information’s integrity will not be compromised, but we will do everything reasonably possible to ensure that the integrity of your information remains without blemish. In the event that your information is accessed by any unauthorized person, we will inform you thereof and immediately take corrective action.

If we use any operators, we will ensure that they have implemented the same, similar or better security safeguards and are bound by the same standards of information protection as we are.


You are entitled to participate in the processing of your information. This means that you are entitled to have access to your personal information, to have it corrected and to have it deleted or destroyed.


You have rights under the Protection of Personal Information Act. A copy of the Act can be found on our website. We will endeavor to ensure that such copy is up to date, but we make no warranties to that effect. You must ensure that you read the most up to date version of the Act. The version provided by us is for information purposes only. As a piece of legislation, the Act is freely available from several sources, and we urge you to consult such sources should you require accurate, complete and up to date information.

The rights to which you are entitled are contained throughout the Act, but in particular Section 5 thereof.

We urge you to consult that section to ensure that you are familiar with your rights.

You shall always have the right to know what information we have related to you.

You also have the right to request that your information be amended/changed/deleted or destroyed.

You also have the right to object to the processing of your personal information.

If you do object, however, you may not be able to use our services, whether partly or in full.


The proprietor reserves the right to make revisions to this document from time to time and users of this website are deemed to be familiar with the most up to date version of this document contained on this website. In order to ensure that you are aware of the contents of the policy applicable at any given time, you are urged to regularly consult this document whenever you visit this website.


In the event of any queries regarding your personal information, please contact our information officer using the following details:

Legal Department:

106 – 108 4th Street

Tel: +27 11 888 8888